Shipping policy

VccLabs Shipping Policy

Welcome to VccLabs! Below you’ll find all the details about our shipping policy to ensure a seamless delivery experience for our customers.

Processing Times

  • Order Processing: Orders are typically processed within 1-3 business days after payment confirmation.
  • Order Delays: During high-demand periods, processing times may extend by a few days. If there are significant delays, we will notify you via email.

Shipping Locations

  • Domestic Shipping: We ship throughout China.
  • International Shipping: VccLabs ships to most countries worldwide. However, some restrictions may apply. If we cannot ship to your location, we will contact you to discuss alternative arrangements.

Shipping Options & Costs

  • We offer multiple shipping options at checkout, including standard and expedited services. Costs vary depending on the destination and chosen shipping method.
  • Any customs duties, import taxes, or additional fees are the responsibility of the buyer and may vary by country.

Delivery Times

Estimated delivery times will be displayed during checkout and depend on the shipping method and destination:

  • Domestic: 3-7 business days.
  • International: 7-21 business days.
    Please note these are estimates, and delays may occur due to unforeseen circumstances such as customs processing or carrier delays.

Tracking Information

  • A tracking number will be provided for all orders once shipped.
  • You can track your package using the link provided in your shipping confirmation email.

Shipping Issues

If you encounter any issues with your shipment (e.g., lost, delayed, or damaged packages), please contact us at vcc@vcclabs.com. While we are not responsible for delays caused by shipping carriers, we will do our best to assist you.

Returns & Undeliverable Packages

  • Packages returned to us due to incorrect address or failure to collect will be subject to additional reshipping fees.
  • If you believe there has been an error in shipping, please reach out to us within 14 days of receiving your order.

Contact Us

For any shipping-related inquiries, please email us at vcc@vcclabs.com.

Thank you for choosing VccLabs! We are committed to delivering your order safely and efficiently.